HEAD OF VENUE RENTAL AND VISITOR EXPERIENCE  

REPORTS TO: Senior Manager, Operations 

POSITION TYPE: Full-time, primarily Monday to Friday. This role is an onsite events-based position with commitments to evening, weekend and holiday hours depending on event needs. 

PHYSICAL REQUIREMENTS/SKILLS: The duties of this job include sitting, standing, bending over,  

kneeling, and lifting or moving objects up to 35 lbs, climbing stairs, and being mobile throughout a 7-hour workday. 

SALARY: Annual salary of $55,000 with benefits/OMERS pension plan 

HOURS: 35 hours per week / full time. (Potential for lieu days after busy rental periods) 

As a key operations team member, the Head of Venue Rental and Visitor Experience, is responsible for providing excellent customer service and promoting this idea throughout the organization. In addition, they are responsible for keeping the department running efficiently and profitably, increasing customer satisfaction, loyalty and retention and meeting visitor expectations. Equally, as an organized venue manager, they handle venue operations, maintenance, and bookings, including creating venue pricing packages, securing bookings, liaising with event managers and clients, and coordinating the logistics of events. 

Principle Duties & Responsibilities 

Customer Service Responsibilities: 

• Responsible for (managing/ supervising) a customer service and facility team, encouraging initiative, teamwork, and attention to detail while providing exceptional customer service 

• Acts respectfully, accountable, and generously towards other staff, volunteers, AGB Guild members, and the general public maintaining positive working relationships through excellent verbal and written communication skills. 
• Improve customer service experience, create engaged customers and facilitate organic growth 
• Develop customer service procedures, policies and standards. 
• Recruit, mentor and develop customer service teams and nurture an environment where they can excel through encouragement and empowerment.  
• Find opportunities to enhance the processes and systems we use to improve experiences for employees, guests and clients. 

• Provide support and assistance to the Senior Manager of Operations for day-to-day facility tasks, emergency preparedness, and security. 

Venue Rental Responsibilities: 

• Oversee and achieve the Galleries' annual venue rental revenue targets. 
• Assist and support the Senior Manager, Operations, with scheduling and executing venue rentals, ensuring an overall positive experience for clients and visitors. 
• Delivery of hospitality services, including banquet room set up and strikes, basic catering services, full knowledge of bar service, and bar inventory management control. 

• Assist in planning and executing special internal events and coordinating with internal departments and external vendors.  
• Foster and steward professional relationships with external user groups, including new and existing clients, community partners, catering partners and vendors 
• Support the negotiation of quotes and contracts with clients and vendors, assist in accounts receivable and process payments using a POS system 
• Ensures the AGB remains compliant with AODA regulations 

Other 

• Work to further the goals and objectives of the AGB and participate actively in the institution’s life. Act in a respectful, accountable, and generous manner towards other staff, volunteers, and the general public. 
• Demonstrate a positive professional presence, inspiring and building confidence both within the AGB and outside the institution among a broad range of constituencies. 
• Demonstrates a commitment to the AGB’s Equity, Diversity, and Inclusion priorities, ensuring that diverse audiences are represented, promoted, and engaged. 
• Other duties as assigned. 

Supervisory Responsibilities 

• Direct oversight and supervision of a team of Visitor & Facility Assistants. 

Work environment 

• Work is performed in a Gallery environment with an attendant noise level.  
• Works to further the goals and objectives of the Gallery and participate actively in the institution’s life.   

• Act in a respectful, accountable, and generously towards other staff, volunteers, and the public. 
• Demonstrates a positive presence, inspiring and building confidence both within the Gallery and outside the institution among a broad range of constituencies. 

Physical Requirements/Skills 

The duties of this job include sitting, standing, bending over, kneeling, and lifting or moving objects up to 35 lbs, climbing stairs, and being mobile throughout a 7-hour workday. 

Education, Training, and Traits  

The ideal candidate will hold the following qualifications, skills, and experience: 

EXPERIENCE You have worked within the hospitality industry for a minimum of 5 years, with operational experience supervising a team. Certificates: First Aid, Defibrillator Training, Smart Serve, WHIMIS 

PROVEN RECORD You are a self-motivated, optimistic, professional and productive individual who has worked in a dynamic environment where you have experienced prioritizing and resolving issues in the moment. Your time management skills and attention to detail, and creativity in the hospitality industry allow you to thrive in a fast-paced environment 

LEADERSHIP You have a proven ability to build proactive teams, work well together and get results. You can achieve goals, juggle timelines, and manage client's expectations while maintaining a positive attitude and work environment for your team 

INCLUSION You thrive on being part of a team and working with staff and clients from various backgrounds. 

What you'll experience: 

• Opportunities to learn and work within a creative space and a dynamic team environment 
• A workplace that values your opinion and trusts you to manage your work  

Disclaimer  

The information provided in this description has been designed to indicate the general nature and level of work incumbents perform in this position. This job description is not intended to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and work conditions of employees assigned to this job. Management has sole discretion to add or modify this position’s duties and designate other functions as essential at any time. Management may also modify working hours and work location at any point in time.  

How to Apply  

This competition will remain open until filled. Qualified candidates should email their cover letter and resume as a single document attached to jobs@agb.life . The email subject line should read <title of the position applied for> <followed by applicant's last name>.   

Kindly note that we will accept no phone calls or walk-ins. We thank all applicants for their interest but advise that only those selected for an interview will be contacted. Interviews will be scheduled with selected applicants at mutually agreed times to ensure candidates do not experience undue hardship.  

About the Art Gallery of Burlington  

As a charitable non-profit cultural and educational organization, we focus on the exhibition, collection, conservation, and research of Canadian ceramics and the production of inclusive programs that foster awareness of contemporary art, craft, and related thought. As a gathering place for experiences, ideas, and learning, we commit to delivering programs that engage critically with contemporary art and craft practices. Our learning opportunities push the boundaries of traditional arts education and support artists, youth, and the broader community in their personal, professional, and artistic development. Boasting the world's most extensive collection of contemporary Canadian ceramics, we lead Canadian clay production's study, preservation, and circulation. As a hub of creative activity, our studios are open to artists and makers at all levels of skill and achievement. 

Art Gallery of Burlington is proud to acknowledge that the land where it is located is part of the ancient Dish With One Spoon Treaty and the Brant Tract Purchase, Treaty No. 3 3/4 of 1795, and it is grateful to the Mississaugas of the Credit First Nation and the Six Nations of the Grand River for sharing this territory.   

The AGB is committed to fostering an organizational culture embodying an equitable, diverse, and inclusive environment where every one of its board directors, staff, volunteers, and members feel respected and valued regardless of gender, age, race, ethnicity, national origin, sexual orientation or identity, disability, education, or any other bias. We welcome applications from interested and qualified candidates who represent our diverse community, including those from ethnic and Indigenous communities and from across the spectrum of sexual orientation and gender identity, as well as persons with disabilities. Please let us know if you require accommodation at any stage of the process.  

1333 Lakeshore Road Burlington, ON L7S 1A9   

www.agb.life  

@artgallburl